FREQENTLY ASKS QUESTIONS
Shopping Information
How Can I Place Order?
Browse our products, select your preferred item, add it to your cart, and proceed to checkout. Enter your delivery details and complete your payment.
How much is shipping and how long will it take?
Shipping costs and delivery times depend on your location, order size, and the products purchased. The applicable shipping charges and estimated delivery time will be shown at checkout before you complete your order.
For any questions about delivery to your area, please contact our customer support team.
How long will it take to get my package?
Most orders are delivered within **5–7 business days**, depending on your location, product availability, and order size. Larger furniture items or special orders may require additional delivery time. You’ll receive delivery updates once your order is processed.
Branding is simply a more efficient way to sell things?
At Sulsha Furniture, we focus on combining "quality, modern designs, comfort, and great value" to help you create a beautiful and functional space. We offer carefully selected furniture with a focus on style, durability, and customer satisfaction.
Payment Information
What payment methods do you accept?
We accept **Visa, Mastercard, and American Express (Amex)** for secure online payments. We also offer **Tabby**, allowing eligible customers to split their purchase into **4 interest-free payments**. Available payment options will be displayed during checkout.
Is my payment information secure?
Yes. Payments are processed through secure payment systems designed to protect your payment information and personal details.
When will I be charged for my order?
Your payment is processed when you complete your order through the checkout page.
Can I pay for my order online?
Yes. You can securely complete your payment online using the payment options available at checkout.
Order Returns
What is your return policy?
You can request a return within 7 days of receiving your order. The product must be in its original condition, unused, with its original packaging, tags, and proof of purchase
How do I request a return?
Contact our customer support team within 7 days of delivery with your order number and details about the issue. Please do not send an item back before your return request has been approved
Can I return a damaged or incorrect item?
Yes. If you receive a damaged, defective, or incorrect product, please contact us immediately after receiving your order so we can review the issue and assist you with the return or replacement process.
What condition must the product be in to qualify for a return?
The product should be unused and in the same condition in which you received it, with its original packaging, tags, accessories, and proof of purchase.
